Terms of Trading

Payment Policy:
I accept payment only via PayPal.  If you don't have a PayPal account, you can still use PayPal to pay via credit or debit card.

Full payment is required at the time of placing an order.

Delivery and Shipping:

I send parcels out as soon as possible so that you are not kept waiting. I will inform you when I have posted a parcel. If there is any expected delay, I will contact you using your order details..

I am based in the UK, and I ship only by Royal Mail. All postal charges are subject to change in line with Royal Mail price increases.

Fast shipping may be available for UK customers only by arrangement, on payment of an additional fee. Please contact me for details if you need fast UK shipping so that I can give you an accurate price.

Please note that my stated shipping costs are banded.  Band pricing is accurate (determined by parcel value, weight and dimensions) and  includes an element for packaging and handling as well as actual postage costs.  I do not make  profit on postage and packing charges.

I sell only perfect items, and package all items securely and appropriately for shipping. I cannot be held responsible for damage to goods during transit.

Overseas Customers:  Please bear in mind that your parcel will not actually leave the UK on the date I post it - it takes time for Royal Mail to sort parcels and ship them to the embarkation point.  Shipping times for parcels to be delivered in countries other than the UK can range from 5-21 WORKING days, so please allow plenty of time for your order to reach you. Transit times will inevitably be longer in many countries during peak times like Christmas.

- Sorry but I am unable to offer fast shipping for overseas customers.

- Overseas customers are responsible for the payment of any import fees and taxes due in their own countries.

Countries I ship to:

If you don't see your country listed in my postal options, please contact me - I may be able to help.

Refund Policy:

If you are not happy with your purchase when you receive your parcel, please contact me within 14 days of receipt. I operate under UK and EU Distance Selling Regulations.

In the event of any problems at all, I would ask you to please contact me. My customers are important to me, and I will try to resolve any issues to our mutual satisfaction.

If you need to return any item for a refund, please let me know and return goods using a recorded postal service for your own protection and so that you know I have received your parcel - if I don't receive your parcel, I cannot offer a refund.

Refunds will be made via PayPal when returned items are received by me.

Additional information:

Where possible, sizes are given in Imperial (inches) and Metric (cm or mm). Weights are usually given in grams (there are around 28.35 grams to the ounce) - I am based in the UK and not familiar with using "cups" as a unit of measure.

Whilst I try my best to describe pieces and show colours accurately in photographs, I'm sure you'll appreciate that different computer screens show colours differently. Please note that due to the handmade nature of some of the components (eg handmade lampwork beads, paper beads) they do vary slightly in size and pattern, but this does not detract from their appeal.